Enhancing Patient Experience: Addressing Delays in Result Delivery
The delay in receiving mammography results presents a significant challenge to patient experience within breast imaging services. In the pre-COVID era, patients typically obtained their results before leaving the facility following routine screening mammograms and dense breast ultrasound exams. However, the COVID-19 pandemic precipitated turnover among both Radiologists and technologists, leading to prolonged result turnaround times of up to 2-3 weeks. Furthermore, efforts to expand capacity by recruiting additional technologists and extending operational hours inadvertently exacerbated result delays due to a strain on Radiologist resources. Consequently, these delays not only prompt patient dissatisfaction and potential attrition but also risk impeding timely treatment plans for positive findings. To address this pressing issue, a multifaceted approach is necessary.
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