Will organizational support of patient portals increase patient enrollment, engagement and healthcare outcomes?
Patient portals increase patient satisfaction, quality, communication, engagement, and outcomes. An individual’s electronic medical record (EMR) can be accessed using these portals on a stationary computer or application via a mobile device or smartphone. The Cures Act enacted that EMR information must be made available for patients to access. According to the Health Information National Trends Survey of 2020, approximately forty percent of individuals in the U.S. accessed a patient portal (ONC, 2021). There is an opportunity for an increase in this percentage. As with many technologies, there may be a gap in understanding and immediate usage adoption. Patient portals have many features that those enrolled do not take advantage of utilizing or fully understand the scope of. To address these concerns, organizations must support the enrollment and education of patient portals.
Published:
January 5, 2023
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